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Simpel FAQs! Need Help? Ask Us



GENERAL QUERIES

Q. I want to avail Simpel Credit. Am I eligible?

A. You will be eligible for availing Simpel Credit on fulfilling our eligibility criteria for the same. Please contact your SO to get complete details.

Q. For how long will credit be offered?

A. Credit will be offered for a period of 30 days.

PENALTY

Q. What is the penalty if I make the payment between 31-45 days?

A. If payment is made between 31-45 days, you will be charged a penalty of 1.5%.

Q. What is the penalty charged if payment is made between 46-60 days?

A. You will be charged a penalty of 3% if you make payment between 46-60 days. Additionally, you will also be blocked, your other shipments stopped and RTV initiated.

Q. Will I be allowed to re-join once I am blocked? If yes, how?

A. Yes, you will be allowed to re-join only after you clear your pending payments & penalty. But your line of credit will be reduced by 10%. If delay happens more than 3 times, you will be allowed to re-join on advance payment terms.

Q. What is the penalty charged if payment is made between 61-75 days?

A. If payment is made between 61-75 days, you will be charged a penalty of 4.5%. Please note that you will also be blacklisted, your other shipments stopped and RTV initiated.

Q. Will I be allowed to re-join once I am blocked? If yes, how?

A. Yes, you can re-join only after you have cleared the pending payment plus penalty. Please note, that your line of credit will be reduced by 50%. If blacklisting happens more than once, you will be allowed to re-join on advance payment terms.

Q. What is the penalty if payment is not made within 75 days?

A. You will be considered as a defaulter and be permanently blocked from our Simpel Business platform. You can settle your account by paying the pending amount plus 4.5% penalty plus compound interest at 18% per annum. Post the recovery you may be allowed to re-join on advance payment terms.

 

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